Your Arrival

For the perfect spa experience we recommend that you arrive at least 30 minutes prior to your scheduled appointment. Upon placing your booking you will be sent an email asking you to complete a health questionnaire. This will ensure that upon arrival you are ready to enjoy the facilities and prepare your mind and body for what is to follow. You will be provided with a bathrobe and slippers for your use whilst inside the spa.

Spa Environment

Our spa environment is one of tranquillity and relaxation. We kindly ask you to keep your voice lowered, keep mobile phones on silent mode and avoid making calls in order to respect your fellow guests’ enjoyment of the facilities.

Full Facility Access

Please note that access to the full spa facilities including swimming pool and thermal areas is limited to hotel guests, club members and external guests who have booked a spa treatment on the following basis: Monday to Thursday access is granted on bookings of 90 minutes or more, and Friday to Sunday of two hours or more. The minimum booking time does not apply to Wellness Therapy bookings.

In-Room Treatments

Please note that hotel guests are invited to enjoy a selection of treatments from our massage collection in the privacy and comfort of their own guest room. A surcharge will apply. Please enquire at spa reception for more information.

Health Conditions

Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.

Pregnancy

We have specially-designed treatments for expectant women or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time. Massages and body treatments are highly discouraged during the first trimester.

Reservation and Cancellation Policy

Making an advance appointment is highly recommended and credit card details or pre-payment are required unless you are staying in the hotel. Should you need to cancel or reschedule your treatment, we request a minimum of 24 hours’ notice to avoid a full charge. Please note that unfortunately a late arrival will not guarantee the extension of the treatment time and the appointment will be charged at full value.

Valuables and Personal Belongings

Whilst the spa provides lockers, it is recommended that you leave valuables in your guest room or at home. A jewellery tray for safe- keeping of valuables is provided in the treatment room but we recommend that no jewellery be worn at the spa. The spa does not assume liability for any valuables.

Child Policy

General access to the Spa is restricted for guests under the age of 18 years. We are delighted to welcome children of hotel guests and members if accompanied by an adult, between the hours of 8:00-10:00am and 15:00-17:00pm, Monday to Sunday. There will be a surcharge when children accompany members in the swimming pool. Treatments can be scheduled for guests from 16 years of age, providing a waiver form is signed.

Gift Certificates

We offer gift certificates which can be purchased at spa reception or on our website for either a specific treatment, package or monetary amount.